- Purchasing Online
- Product Information
- Shipping & Delivery
- Product Care
- Product Authenticity
- Contact Us
Purchasing OnlineExpand All
- Store your shipping and billing addresses to expedite your checkout;
- Save the contents of your shopping bag for a later time or date;
- Easily gain access to your current order details and history;
- Manage your saved items;
- Discover recommended items and further explore our range.
Product InformationExpand All
When a client orders one of these items, they will be placed on a priority waiting list, allowing them to be among the first to receive their selection as soon as it becomes available. We do our best to provide anticipated release dates for these items, both on the product page and during the checkout process, but we ask our clients to be aware that they may arrive sooner or later than expected. The client's credit card will be charged immediately to confirm the pre-order, and to ensure their place on the priority waiting list.
- American Express
- Diners Club International
Please note that in order to process payments safely and efficiently, the billing address must match the address on the credit card statement.
Shipping & DeliveryExpand All
For our complimentary standard shipping service, all international orders shipped outside the UK, EU, US, and Canada are shipped with standard postal service by Royal Mail from our warehouse in London, UK. The delivery time depends on the destination country and usually takes between 5 to 7 business days but can take up to 14 business days. Please also allow for an additional 1-2 business days for processing the order. Please note that during final sales and the holiday seasons delivery times can be longer than usual.
For our expedited shipping service, all international orders shipped outside the UK, EU, US, and Canada are shipped with either FedEx, UPS, DHL or Royal Mail depending on your destination country. The option to choose expedited shipping will be available during checkout for an additional charge of US$40 per order. The delivery time depends on the destination country and usually takes between 2 to 3 business days but can take up to 5 business days. Please also allow for an additional 1-2 business days for processing the order. Please note that during final sales and the holiday seasons delivery times can be longer than usual.
All orders are processed Monday through Friday, excluding Saturday, Sunday and public holidays. Robertto’s cannot be held responsible for unanticipated delivery delays beyond our control. Item(s) that are not immediately available will be placed on the priority waiting list, and will be shipped with standard postal service once they become available for delivery. Should you wish to select an alternative shipping method for your priority waiting list items, please select the expedited shipping option on checkout. The applicable fee for expedited shipping will apply. We highly recommend that all clients take the time to review their order details on the order review page before submitting their order, as well as ensuring everything is correct in the order confirmation email that will be sent shortly after the order is placed.
Depending on the destination country, deliveries may be subject to customs charges, duties and fees, dependent on the contents and value, which the client will be required to pay prior to the parcel being released. The customs authorities in the country of destination determine whether charges are due on imported goods and the thresholds applicable will vary in each country. We cannot advise as to what these charges may be. The client will be responsible to pay any additional charges related to customs and duties.
To estimate the total delivery time for international orders made on items available for immediate shipping, please refer to the shipping window provided at the check-out, and make sure to allow for the appropriate delivery time based on the shipping method selected. Please also allow for an additional 1-2 business days for processing the order but note that during peak times, your order can take up to 5 business days to be processed before it is sent out for delivery. Please ensure you add this time to your selected shipping method, in order to accurately anticipate the delivery date of your item.
Standard Shipping Service: 5 to 7 business days with deliveries made Monday-Friday, but for some destination countries delivery time may take up to 14 business days.
Expedited Shipping Service: 2 to 3 business days with deliveries made Monday-Friday, but may take up to 5 business days for some destination countries.
To estimate the total delivery time for international orders made on items available for pre-order, i.e. on the priority waiting list, please refer to the estimated release dates, which will be included in the confirmation email sent on purchase of such an item. The release dates will also be listed on the product pages, and again during the checkout once you add the item(s) to your basket. Please be aware that the dates provided are only estimates, as your items may arrive sooner or later than stated. Item(s) placed on the priority waiting list will be shipped with free standard shipping service once they become available for shipping. Should you wish to select an alternative shipping method for priority waiting list items, please select the expedited shipping option during checkout. The expedited shipping fee of US$40 per order will apply for international orders and will be added to your total.
A confirmation email containing all your delivery details will be sent to you, as soon as your purchase has been processed and sent out for delivery.
Corporate gifts must be returned exclusively to Roberttos.com within 10 days of the delivery date. Should you wish to cancel your corporate gift order, please contact us via email at firstname.lastname@example.org quoting the order reference number. We will not able to cancel or provide refunds on customized orders.
Online purchases may not be returned or exchanged at stockists, department stores or at other wholesale distributors.
Merchandise that has been worn, used, altered or damaged in any way will not be accepted as a return. Robertto’s reserves the right to refuse return of any merchandise that does not meet the above return requirements.
Merchandise returned to Roberttos.com will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. After a refund has been processed, it may take up to 5-10 business days to reflect in your account. Please note that the original shipping charges incurred at the time of purchase are non-refundable.
Product CareExpand All
Product AuthenticityExpand All
Contact UsExpand All
For any inquiries related to our products or online orders please contact us by calling +44.800.048.8981 or via email at email@example.com. Please note we are available Monday-Friday from 9AM to 5PM (GMT), excluding holidays.
In the instance we are not able to take your call due to high call volumes, we advise our clients and interested parties to leave a voicemail with their contact details to which we will reply as soon as possible.
If you are enquiring about existing orders, please be sure to include your order number, and a phone number on which we might be able to contact you. Should you wish to enquire about a specific product, please ensure you are able to quote the product's reference number.